ISO 9001 Health Service Accreditation

Patients and Health Service Consumers are becoming more sophisticated, better informed as their expectations and requirements are growing. For any health service, the only way to keep up is to offer a commitment to patient outcomes and quality of service delivery. In fact any organization, whatever their size or industry sector can give themselves a secure future by introducing a Quality Management System (QMS) such as ISO 9001:2008  incorporating the Core Standards for Safety and Quality in Healthcare (2007). Our health program is accredited by the Australian Safety and Quality Commission in Healthcare.

What does Certification/Accreditation offer you?

Whether you are looking to operate internationally or to expand locally to accomodate new business or to meet government regulation, certification to a Quality Management System (QMS) will help you to demonstrate to stakeholders that you have a commitment to patient outcomes and quality. A QMS certificate saves you from burdensome compliance regimes by standardising around common Quality Standards that discriminating customers can easily understand. A Management System provides a proven, cost effective framework to execute your business strategy and improve your overall performance.

BSI's Benchmark in Health is one of the few certification bodies recognized by the Commonwealth Department of Health to provide certification to the Australian Health Sector. BSI is accredited by the Joint Accreditation System of Australia and New Zealand (JAS-ANZ) against JAS-ANZ procedure 31 to provide healthcare services to:

• ISO 9001:2008 including Core Standards for Health (2007)
• Reproductive Technology Accreditation Committee Certification Scheme (RTAC)

Benefits of implementing a quality management system include:

• policies and objectives set by 'top management' for hierarchal governance
• clinical policies and objectives for clinical governance
• a framework to enable efficient service planning and delivery
• greater understanding of the organization's processes and risk control
• understanding key stakeholder requirements and standards compliance
• understanding how statuatory and regulatory requirements impact on the organization and your patients and personnel
• clear responsibilities and authorities agreed for all personnel
• continuum of knowledge
• improved effectiveness of systems and processes
• timely response to patient and key stakeholder enquiries, requests and complaints
• improved morale and motivation of personnel plus satisfaction of patientis.

For more information please complete our online enquiry form or contact us.

For Health Division training courses please email us or telephone 1300 730 134.

BSI's Benchmark in Health Services

BSI Benchmark in Health has one of the largest specialist teams of healthcare assessors in Australia. All BSI assessors are qualified health professionals with years of practical experience in hospitals, healthcare, aged care, IVF services and day surgeries. Our team have backgrounds at management as well as practitioner level and possess high level quality, audit and clinical governance experience. We pride ourselves in providing our clients with the most professional and competent people available. We help to simplify the certification process by offering:

• A free client Self Assessment QMS Tool
• Training on ISO 9001 and Core Standards for Healthcare at a range of levels
• A Gap analysis audit to review where your system is compliant and where it may need some additional attention to meet compliance
• Certification/Accreditation to the healthcare standards
• Additional certification to improve your capability and to reduce your health standards on-site audit time.

There are key steps that every company implementing a QMS will need to consider:

1. Purchase the Standard
   Before you can begin preparing for your certification, you will require a copy of the standard. You should read this and make yourself familiar with it. Copies can be purshased through BSI. Download your Standards booking form here.
2. Request A Free Self Assesment Tool
   The BSI Benchmark in Health self assessment tool assists healthcare providers to identify areas where their company can improve in its compliance with ISO 9001:2008.
3. Consider Training
   Whether you are a Quality Manager seeking to implement a quality management system or a Senior Manager who would like to increase your general awareness of ISO 9001, there are a range of training courses available specific to Healthcare standards.
4. Pre-certification audit (Gap Analysis)
   Prior to committing to the actual certification review, many organizations seek to assess their preparedness through conducting a pre-certification audit, also known as a Gap Analysis. A pre-certification audit provides a concise assessment of prepardness to undertake a complete certification review. Pre-assessment audits highlight areas that need further work to ensure compliance and are typically of a short duration.
5. Gain Certification/accreditation
   A formal certification review conducted by an accredited Certification Body (CB) is required to achieve certification. The certification review consists of two stages, both of which are mandatory.
6. Continual assessment
   Once you have received certification and been awarded your certificate, you can begin to advertise your success and promote your business. To maintain your certification, all you need to do is continue to use your quality system. This will be periodically checked by your certification body to ensure that your Quality System continues to meet the requirements of the standard.

BSI Benchmark in Health has a structured route to certifying you to ISO 9001 and the core Health Standards . The BSI route to certification is designed to uncomplicate your certification journey with minimal disruption to your own core activity.

For more information please complete our online enquiry form or contact us.

For BSI Benchmark in Healthcare training courses please email us or telephone 1300 730 134.

With many Health Service Providers already benefiting from introducing Quality Management Systems (QMS) into their organisation, and many others committed to implementing them, it is becoming increasingly vital to keep employees updated on how management systems operate.

BSI are one of the world’s leading providers of Management Systems training, offering courses in Quality Management to a range of organisations across all sectors, including Healthcare. BSI Training can give an overview of what a Quality Management system is, giving delegates essential information on understanding a Standard and its relevance to organisations.

We also provide auditor training, teaching delegates the principles and practices of effective management system audits and giving them the skills to evaluate the effectiveness of a management system in their organisation. Our training courses use practical exercises, case studies and are based on best practice to ensure all delegates meet their learning outcomes.

BSI offers the following Healthcare related courses:

Transitioning to ISO 9001:2008 course

If you require assistance with your strategy as you transition from the Australian Council of Healthcare Standards (ACHS) program to ISO 9001 then you may want to consider our transitioning course to simplify this process for you. An experienced trainer will guide you through the differences between the Standards and what is required to transfer your organisation across and the advantages ISO 9001 can provide. This course is offered on an in-house basis.

Introduction to ISO 9001:2008 and the Core Standards for Safety and Quality in Healthcare

If your organisation has already implemented ISO 9001 and the Core Standards for Safety and Quality in Healthcare and wants to increase your staff awareness, or is considering implementing the Standard, then this course will detail exactly what is covered in the Standard and outline many of the benefits a quality management system can have in a healthcare organisation. This course is offered on an inhouse basis.

Management Systems Internal Auditor course

BSI’s Management Systems Internal Auditor course is suitable for professionals aiming to build on their present knowledge of management systems such as ISO 9001:2008. This course teaches the principles and practices of effective management systems process audits. 

This course can be provided on an inhouse basis where we will wll provide you with a trainer with a clinical background who understands the industry, can speak your language, and can use their experience to help you get the most out of your quality management system. Alternatively you can attend one of our public courses open to delegates from different industry sectors.

For more information please complete our online enquiry form or contact us.

For BSI Benchmark in Healthcare training courses please email us or telephone 1300 730 134.

Certification, or Accreditation as it is also known as to ISO 9001:2008 and the Core Standards takes place when an accredited 3rd party Certification Body such as BSI visits an organization, assesses the management system and issues a certificate to show that the organization abides by the principles and requirements set out in ISO 9001 and the Core Standards.

Your Quality Management Systems' certificate is a sign of acceptability which saves you from having to prove your quality standards to discriminating customers. ISO 9001 speaks an international language.

Why do I need Certification/Accreditation?

Whether you are looking to operate internationally or to expand locally to accomodate new business or to meet government regulation, certification to a Quality Management System (QMS) will help you to demonstrate to stakeholders that you have a commitment to patient outcomes and quality. A QMS certificate saves you from burdensome compliance regimes by standardising around common Quality Standards that discriminating customers can easily understand. A Management System provides a proven, cost effective framework to execute your business strategy and improve your overall performance.

BSI's Benchmark in Health is one of the few certification bodies recognized by the Commonwealth Department of Health to provide certification to the Australian Health Sector. BSI is accredited by the Joint Accreditation System of Australia and New Zealand (JAS-ANZ) against JAS-ANZ procedure 31 to provide healthcare services to

• ISO 9001:2008 including Core Standards for Health (2007)
• Reproductive Technology Accreditation Committee Certification Scheme (RTAC

In addition, ISO 9001 is designed to be compatible with other management systems standards and specifications such as OHSAS 18001 Health and Safety and ISO 14001 Environment. They can be integrated seamlessly and share many of the same principles so choosing an integrated management system can give excellent value for money.

For more information please complete our online enquiry form or contact us.

For Health Division training courses please email us or telephone 1300 730 134.