Client Manager / Trainer

Job purpose

To conduct assessments and training on behalf of BSI and provide operations support as required.

Context

BSI is a leading global provider of management systems, assessment, certification and training services and has operations in over 140 countries worldwide, and a client base in excess of 65,000.

Key Result Areas and Principal Accountabilities

• Perform the role of internal Client Manager, managing clients and key accounts in a professional manner on behalf of BSI
• Plan and deliver certification assessments for Quality, Environment, OH&S programmes, including integrated audits which you will carry out
• Conduct assessments to achieve 60% utilisation throughout the year
• Minimise overdue audits
• Follow all BSI procedures as directed
• Provide input into the service delivery process improvements
• Liaise with GM-Operations to train and develop assessment resources
• Conduct Report Review and Technical Review for relevant programmes as required
• Provide technical input for new business proposals, including durations
• Provide Management reports as directed by GM Operations
• Provide support to operations through project work, as directed

Dimensions/Performance Measures

• Minimise un-booked work for allocated jobs
• On-time delivery of assessments
• Limit customer complaints
• Cost efficiency for client  and BSI during service delivery
• Comply with accreditation requirements through BSI policies and procedures
• Retain existing business
• Leadership, growth and new business
• Management reporting

Competencies

• A minimum 5 years  experience in Management Systems with relevant tertiary qualifications
• Lead Assessor qualifications and experience conducting audits, Cert IV in Workplace assessments (trainer)
• Hands-on experience managing, implementing or auditing within Management systems.
• Experience in conducting management system assessments specialising in the manufacturing, engineering, product certification, automotive and  aerospace sectors is highly desired
• A current Australian drivers licence
• Excellent communication skills both verbal and written, and keen customer focus

Please submit detailed resume to:

Tracey Lang
General Manager – Operations, Risk & Compliance
BSI Group (Australia & New Zealand) Pty Ltd
Level 1, Suite 08
56 Delhi Road
North Ryde NSW 2113

T: 02 88777100
F: 02 88777120
E: info.aus@bsigroup.com
W: www.bsigroup.com.au