From banking to automotive service providers, retailers to translation agencies, the issues of customer focus, efficiency and quality are central to the delivery of services. Risk related considerations have also become increasingly important as companies strive to enhance their brand and protect the interests of their employee, customers, shareholders.
Management systems help you to continually improve performance and customer satisfaction by introducing consistency and conformity in service provision. Quality management systems standards are relevant to any organization aiming to achieve world class levels of product quality, productivity, competitiveness and continual improvement. Likewise, standards for areas such as food safety management, information security management and business continuity management are changing the landscape of the service industry.
Identify and control your Health and Safety risks
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The standard covers a comprehensive scope of product safety areas, as well as the legal and due diligence responsiblities of both the supplier and the retailer.
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The standard provides a common basis for the certification of companies supplying packaging to manufacturers and retailers.
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BS 25999 provides a basis for understanding, developing and implementing business continuity within your organization and gives you confidence in business-to-business and business-to customer dealings.
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Improve your service delivery and customer satisfaction
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HACCP is a risk management tool recognized internationally for use in the proactive management of food safety issues. A HACCP system helps you to focus on the hazards that affect food safety through hazard identification and to establish critical control limits at critical points during the production process.
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ISO 14001 is an internationally recognized standard designed to address the delicate balance between maintaining profitability and reducing environmental impact.
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ISO 22000 is an international standard that defines the requirements of a food safety management system covering all organizations in the food chain from “farm to fork”.
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ISO 9001 can help bring out the best in your organization by enabling you to understand your processes for delivering your products/services to your customers.
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The framework for effectively managing your health service
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Certification to this international standard enables you to independently demonstrate to your customers that you meet IT service management best practice.
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ISO/IEC 27001 is the only auditable international standard which defines the requirements for an Information Security Management System (ISMS). The standard is designed to ensure the selection of adequate and proportionate security controls.
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An OHSMS promotes a safe and healthy working environment by providing a framework that allows your organization to consistently identify and control its health and safety risks, reduce the potential for accidents, aid legislative compliance and improve overall performance.
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Integrated Management Systems provide a cost and time effective way of managing several management systems at once. This can be used to integrate the traditional suite of Health and Safety, Quality or Environment, or in implementing a tailored approach to include other standards such as Food Safety Management (ISO 22000).
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TL 9000 defines the telecommunications quality system requirements for the design, development, production, delivery, installation and maintenance of products and services.
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