Globalization, the removal of trade barriers, internet-based business models, leisure travel and an increasingly mobile workforce, have caused the transport and logistics industry to enjoy above average growth. But in this sector, you’re only as good as the last delivery you make. This makes for an extremely competitive marketplace, where time, cost effectiveness and customer satisfaction are key.
But as the industry works to meet this challenge there is an equal growth in responsibility as the expansion in rail, road, sea and air transport contributes towards increases in the greenhouse gases responsible for climate change. Implementing effective management systems can help you to achieve your quality and service goals whilst observing your wider environmental and health and safety responsibilities.
ISO 9001 can help bring out the best in your organization by enabling you to understand your processes for delivering your products/services to your customers.
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The customer satisfaction standard, ISO 10002 is the guideline standard for implementing a complaints management system and helps organizations to identify, manage and understand how successfully they deal with their customers' complaints.
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BS 25999 provides a basis for understanding, developing and implementing business continuity within your organization and gives you confidence in business-to-business and business-to customer dealings.
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ISO 14001 is an internationally recognized standard designed to address the delicate balance between maintaining profitability and reducing environmental impact.
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An OHSMS promotes a safe and healthy working environment by providing a framework that allows your organization to consistently identify and control its health and safety risks, reduce the potential for accidents, aid legislative compliance and improve overall performance.
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Integrated Management Systems provide a cost and time effective way of managing several management systems at once. This can be used to integrate the traditional suite of Health and Safety, Quality or Environment, or in implementing a tailored approach to include other standards such as Food Safety Management (ISO 22000).
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ISO/IEC 27001 is the only auditable international standard which defines the requirements for an Information Security Management System (ISMS). The standard is designed to ensure the selection of adequate and proportionate security controls.
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Certification to this international standard enables you to independently demonstrate to your customers that you meet IT service management best practice.
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