Improve your service delivery and customer satisfaction
Every disability organisation would like to improve the way it delivers services to people with disabilities, managing risk effectively and improving customer satisfaction. A quality management system gives you the framework you need to monitor and improve service performance that meets requirements such as; contractual obligations, Disability Services Acts, Disability Service Standards and key performance indicators.
BSI is at the forefront in providing expert and independant assessment of Disability Service Providers to quality standards. We are one of the Australian market leaders in the Disability Services Certification sector and currently assess over 800 sites to a number of individual disability programs. We have achieved this through our superior and professional cost effective service, that remains sensitive to the needs of the Disability Sector.
BSI’s large selection of qualified Lead Auditors and Consumer Technical Experts (CTE) all have extensive experience in the Disability Service Sector and have been certified individually by RABQSA International Pty Ltd (an independent personnel certification scheme). Our assessors posess in-depth knowledge of the Disability Sector and can help you get the best out of your management system.
BSI can provide certification to the following programmes:
Disability Services Standards
Employment services FaHCSIA funded
For program/services such as:
- Australian Disability Enterprises
- Disability Employment Services
Disability Advocacy Standards
FaHCSIA funded
For program/services such as:
- National Disability Advocacy Program
Queensland Disability Services Standards
DCCSMA funded programs
For program/services such as:
- Disability Support Services
Department of Human Services Standards
Victorian State funded programs
- Disability Service Providers
Within Victoria, our remit now includes:
- Children, Youth & Families Services
- Housing Support Services
Next Steps
For more information please complete our online enquiry form or contact us.
What can BSI offer the Disability and Community sector?
At BSI, we un-complicate the certification process by offering:
- Information seminars on Quality for management and staff
- In-House Training - via a 1 day Introduction to the Standard or a 2-day Internal Auditor course
- Gap analysis audit to confirm where your system is compliant and where it may need some additional attention to meet compliance
- Preparation for certification planning session
- Certification to the required Standards
- Additional certification to reduce your Disability Services Standards on-site audit time (e.g. ISO 9001, AS/NZS 4801/OHSAS 18001, ISO 14001, etc.)
We require the participation of the consumers at all of our audits. For further information regarding consumer participation, feel free to contact us.
Once certified by BSI you will be eligible to display the globally recognised BSI Certification mark which provides international recognition, associating your organisation with excellence and best practice.
Next Steps
For more information please complete our online enquiry form or contact us.
BSI are experts in training as well as assessment and have a network of public and in-house courses dedicated to teaching you the skills you need before, during and after registration to the standard.
Next Steps
For more information please complete our online enquiry form or contact us for specialized training for this sector
1. Contact us
Get in touch with a customer service consultant and tell us what you need, so we can sort out the best service for you. A proposal will be developed detailing the cost of the certification program.
2. Meet Your Assessment Team
We’ll assign you a client manager, who will be your main contact through the process and beyond. They’ll have an excellent understating of disability organisations, and meeting the needs of people with disabilities. Client managers will support you as you move forward to the assessment process.
3. Gap Analysis and/or training
There are a range of products and services prior to the initial assessment. Contact the customer service consultant who will assist in this area.
4. Review & Assessment
We’ll do a desktop review; provide feedback prior to an on-site assessment.
5. Certification (maintenance/surveillance)
Once the initial assessment has been completed, we’ll issue a certificate of registration, clearly explaining the scope of your management system. The certificate is valid for 3 years, and your assessors will visit your regularly (annually) to help you remain compliant, and support you in the continual improvement of your systems.
6. Transfer of Certificate
Any organisation that holds a current certificate of registration for the above standards can transfer to BSI at any stage during the certification cycle.
Next Steps
For more information please complete our online enquiry form or contact us.
