Improve your service delivery and customer satisfaction
Every disability organisation would like to improve the way it delivers services to people with disabilities, managing risk effectively and improving customer satisfaction. A quality management system gives you the framework you need to monitor and improve service performance that meet requirements such as; contractual obligations, disability services acts, disability service standards and key performance indicators.
Who is it relevant to?
There are a number of different Standards in Australia at present for the Disability Support Services sector. They are:
National Disability Services Standards
Funding bodies: FaHCSIA, DEEWR
For program/services such as:
- Australian Disability Enterprises
- Disability Employment Network Services
- Vocational Rehabilitation Services
- Business Services
Queensland Disability Service Standards (DSQ)
For program/services such as:
- Disability Support Services
Standards for Disability Services in Victoria (SDSV)
Funding body: Dept. Of Human Services
- Disability Service Providers
Disability Advocacy Standards
Funding body: FaHCSIA
For program/services such as:
- National disability Advocacy Program
- Advocacy Service Providers
Next Steps
For more information please complete our online enquiry form or contact us.
- Market leader in the disability services certification programs
- Auditors/CTE’s/ATSU’s are experienced and competent
- Adding value to the quality management system by raising areas of improvement
Next Steps
For more information please complete our online enquiry form or contact us.
BSI are experts in training as well as assessment and have a network of public and in-house courses dedicated to teaching you the skills you need before, during and after registration to the standard.
Next Steps
For more information please complete our online enquiry form or contact us for specialized training for this sector
1. Contact us
Get in touch with a customer service consultant and tell us what you need, so we can sort out the best service for you. A proposal will be developed detailing the cost of the certification program.
2. Meet Your Assessment Team
We’ll assign you a client manager, who will be your main contact through the process- and beyond. They’ll have an excellent understating of disability organisations, and meeting the needs of people with disabilities. Client managers will support you as you move forward to the assessment process.
3. Gap Analysis and/or training
There are a range of products and services prior to the initial assessment. Contact the customer service consultant who will assist in this area.
4. Review & Assessment
We’ll do a desktop review; provide feedback prior to an on-site assessment.
5. Certification (maintenance/surveillance)
Once the initial assessment has been completed, we’ll issue a certificate of registration, clearly explaining the scope of your management system. The certificate is valid for 3 years, and your assessors will visit your regularly (annually) to help you remain compliant, and support you in the continual improvement of your systems.
6. Transfer of Certificate
Any organisation that holds a current certificate of registration for the above standards can transfer to BSI at any stage during the certification cycle.
Next Steps
For more information please complete our online enquiry form or contact us.
