BSI is continually finding ways to streamline and un-complicate the product certification landscape for our clients. The latest initiative in this area relates to client requests to change details or their Certificates and/or Product Schedules.
Our simple 8-step process provides our clients with a centralised location to submit change requests and provide you with a straight forward process for tracking and managing your product schedules and certificates. This will ensure fast and efficient turn-around times for your all important changes requests.
Product Schedule and Certificate Changes process
- Client requests a change to a Certificate and/or Change to a product Schedule.
- Client downloads and completes request form from the website and returns completed form to product@bsigroup.com.
- BSI reviews and confirms time frame required to complete the requested change and issues a quote for the requested activity.
- After the client accepts the proposal, BSI allocates the activity to a suitably qualified Client Manager
- BSI Client Manager commences work on the requested change.
- A draft certificate/schedule is created and sent to client for approval and/or amendment.
- Upon approval, the final locked Certificate and/or Schedule is sent to the client.
- An invoice for services performed will be issued and sent by the BSI Finance Team.
The table below outlines the main categories that can be requested through this process.
| Type of Change |
Description |
| Certificate Change |
Change required to Certificate details outside of an audit cycle. Examples could include a change of address, change of trading name or new ABN. |
| Schedule Change – Simple |
A simple change requiring minimal effort which is low risk. For example, the addition or a model number, or different product size, colour etc. to our audit schedule. |
| Schedule Change – Complex |
A complex change requiring significant effort with greater risk. For example, creation of a new schedule for a certificate involving a new design or use of new technology within the product (testing required and reviewed by BSI). |
| Technical Review |
A Technical Review requires a thorough review of all relevant and required documentation, but does not involve any on-site time. Inputs into a technical review include product specifications, testing reports, and other supporting documentation. The output from a technical review will be confirmation of compliance advice or, where appropriate certification to a particular scheme. For example a complete new range of models. |
Next steps
For further information contact a BSI advisor now.
