At the core of ISO 20000 is an integrated framework for delivering and managing IT services to the customer. The standard is based on the best practice foundation of the IT Infrastructure Library (ITIL).
ISO 20000-1 introduces a service culture, providing ways of working that deliver a service that meet defined business requirements and priorities in a manageable way.
We offer a comprehensive program of IT Service Management training courses. You can choose whether you would like to attend one of our scheduled open courses or have it delivered on your premises as an in-company solution.
Awareness courses
The course is aimed at all levels within an organization who need an understanding of ISO/IEC 20000 parts 1 & 2 and the certification process.
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Implementation courses
Provides delegates with the necessary understanding of ISO/IEC 20000 and guidance for implementing an IT Service Management System that is compliant with the standard and meets certification requirements.
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Auditor courses
The course is aimed at personnel who already have an understanding of ISO/IEC 20000 and who have been given the responsibility to audit an IT Service Management System.
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