This is a one day introduction course to ISO/IEC 20000 Information Technology - Service Management.
Who should attend?
The course is aimed at all levels within an organization who need an understanding of ISO/IEC 20000 Parts 1 & 2 and the certification process.
Benefits to Your Business
- A move towards conformance to an international standard for IT Service Management.
- A step closer towards the ability to provide services that meet customer requirements.
- Use of a management system for tendering of services.
Course Structure
- To provide a basic understanding of ISO/IEC 20000.
- To examine the certification process.
- To review the benefits of achieving ISO/IEC 20000.
Next steps
View course schedule. For more information, please contact us or complete our training enquiry form.
