Specialist training PAS 99, ISO 20000, ISO 22000

The business challenge today is to manage activities more holistically rather than the traditional approach of having ISO 9001, ISO 14001, OHSAS 18001 and other management systems as peripheral arrangements. In the past this has been problematical because of the structure of management system standards and the in-house barriers to such an approach. The revision to standards and their structure has enabled many of these obstacles to be overcome and allows organizations to create effective business wide integrated systems.

Benefits to your business

• Better business focus
• More efficiency
• Less bureaucracy
• Reduced costs
• Simplified approach to the management of existing system

This one-day course teaches delegates how to conduct effective Integrated Management System (IMS) internal audits. They will learn auditing techniques, including how to plan, perform and report on an audit and how to take corrective action.

Benefits to your business

• To have competent auditors within your organization:
• To ensure compliance to PAS 99:2006
• To identify gaps within your management system as well as areas for improvement 
• To effectively plan, prepare, perform and report on relevant audit criteria.

An internationally recognized standard written by the Food Industry for the Food Industry. The ISO 22000 standard aims to harmonize the requirements for food safety management throughout the food supply chain.

This two-day course will enable you to interpret the requirements of this food safety management system standard in order that you can implement the requirements when you return to your organization. This course will also give you the skills and techniques to measure the effectiveness of your food safety management system through audit.

No organization can afford to ignore its legal obligations with regard to food safety. Implicit in the successful management of food safety is the development of an effective management system. This internationally recognized standard aims to harmonize the requirements for food safety management throughout the food supply chain.

This one-day introduction to ISO 22000 Food Safety Management training course will introduce you to this food safety management system standard and provides an excellent foundation to the more detailed two-day implementing and auditing course.

This is a one day introduction course to ISO/IEC 20000 Information Technology - Service Management.

Benefits to your business

• A move towards conformance to an international standard for IT Service Management.
• A step closer towards the ability to provide services that meet customer requirements.
• Use of a management system for tendering of services.

This course introduces the concepts needed to understand, develop, and implement an IT Service Management System. The standard provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet business and customer requirements. This course provides delegates with the necessary understanding of ISO/IEC 20000 and guidance for implementing an IT Service Management System that is compliant with the standard and meets certification requirements.

Benefits to your business

• Compliance to an international standard for IT Service Management
• Reducing the cost of responding to, investigating and resolving IT incidents 
• Effective supplier management between the service provider and any third-party suppliers of the services themselves
• Ensures and demonstrates commitment of the IT function in delivering services in accordance to industry-wide accepted best practice.

This is an intensive two-day course for the Internal Auditor based on the requirements of ISO/IEC 20000 Information Technology - Service Management.

Benefits to your business

• To have competent auditors within the organization
• To ensure compliance to an international standard for IT Service Management
• Ensure that the organization demonstrates its ability to provide services that meet customer requirements through internal audit
• Enable the organization to benchmark the IT service management system

Note: Delegates who do not have an understanding of ISO/IEC 20000 are advised to attend the 1 day introduction to ISO/IEC 20000 training course.